Privacy Policy

Privacy Policy

At Sohanjh, we value your trust. Protecting your personal information is our top priority.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

By using our website, you agree to the terms described below.


Information We Collect

We collect the following types of information to process your orders and improve your shopping experience:

1. Personal Information

When you place an order or fill out a form, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment gateways)

2. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on site

  • Cookies and tracking data

3. Optional Information

If you contact us via WhatsApp, Instagram, or email, we may store:

  • Chat history

  • Support requests

  • Feedback or reviews


How We Use Your Information

We use your information to ensure a smooth and safe shopping experience:

  • To process and deliver your orders

  • To verify your identity and prevent fraud

  • To contact you regarding order updates

  • To improve our website’s performance

  • To personalize your shopping experience

  • To send promotions, restock alerts, or updates (only with your permission)

We do not sell, trade, or rent your information to any third party.


How We Protect Your Information

We use strict security measures to keep your data safe:

  • Encrypted payment processing

  • Secure server technology

  • Limited access to customer information

  • Regular website and security updates

All online payments are handled through trusted, secure third-party gateways.


Sharing Your Information

We may share your data with trusted service providers, only when necessary:

  • Courier services to deliver your order

  • Payment processors to complete secure transactions

  • Customer support tools (email/WhatsApp systems)

  • Analytics tools to improve website performance

These providers are required to keep your information secure and confidential.


Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site performance

  • Save your preferences

  • Provide a personalized experience

  • Analyze visitor behavior

You may disable cookies through your browser settings, but some features may stop working.


Your Rights

You have the right to:

  • Request access to your personal data

  • Update or correct your information

  • Request deletion of your data (where applicable)

  • Opt out of marketing messages anytime

To make a request, contact us at:
support@yourbrand.com


Data Retention

We keep your information only for as long as needed:

  • For legal and financial records

  • To complete your orders

  • To provide customer support

After that, your data is safely archived or deleted.


Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from minors.


Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.


Contact Us

If you have questions about this Privacy Policy or want to request data changes, contact us:

Email: support@yourbrand.com
WhatsApp: +92 XXX XXX XXXX
Instagram: @yourbrand