- NEW IN
- FESTIVE WEAR
- UNSTITCHED
- Dupattas & Accessories
- Ready to Wear
At Sohanjh, your satisfaction is our priority.
We carefully inspect every product before shipping, but if something doesn’t feel right, we’re here to help.
Please read our return and exchange guidelines below.
We offer exchanges only (no cash refunds) on the following conditions:
The request is made within 7 days of delivery
The item is unused, unwashed, unaltered, and in original condition
Tags and packaging are intact and not removed
A valid order number is provided
Items that appear worn, damaged, or returned without original packaging will not be accepted.
For hygiene and safety reasons, the following cannot be returned or exchanged:
Sale or discounted items
Items purchased during special promotions
Used or washed products
Accessories (if applicable)
Customized or altered items
To start an exchange, please contact us with:
Your order number
Product name
Reason for exchange
Photos of the item (front & back)
Email: support@yourbrand.com
WhatsApp: +92 XXX XXX XXXX
Our team will guide you through the next steps.
You may exchange for:
A different size
A different color (if available)
A different product of equal value
Store credit (valid for 30 days)
If you receive:
A defective item
The wrong product
A size different from what you ordered
Please notify us within 48 hours with clear photos.
We will arrange a replacement or credit after verification.
Shipping costs for exchanges are borne by the customer, unless the item delivered was faulty or incorrect.
For incorrect/defective items, Sohanjh covers the return shipping.
Orders may only be canceled before dispatch.
Once shipped, the order cannot be canceled or changed.
Product colors may slightly vary due to:
Lighting during photography
Screen brightness & display settings
Such variations are not considered defects.
We are here to assist you with any questions or concerns.
📩 Email: support@yourbrand.com
📱 WhatsApp: +92 XXX XXX XXXX
Instagram: @yourbrand
