Shipping Policy

Shipping Policy

At Sohanjh, we aim to deliver your orders quickly, safely, and with complete transparency.
Please read our shipping policy below to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed within 1–2 business days after confirmation.
During sales or collection launches, processing may take an extra 1–2 days due to high volume.

You will receive an email or WhatsApp notification once your order has been dispatched.

Shipping Duration

We deliver across Pakistan.

Standard Delivery

3–5 business days
(After your order has been processed.)

Express Delivery (If available)

1–2 business days

Delivery times may vary slightly depending on your city or courier delays.

Shipping Charges

Shipping rates are calculated at checkout.

  • Standard Shipping: Flat rate (as per your store setup)

  • Express Shipping: Additional charges apply

  • Free Shipping: On orders above the minimum order value (if applicable)

Cash on Delivery (COD)

Yes — we offer Cash on Delivery for most cities across Pakistan.
For certain remote areas, prepaid payment may be required.

International Shipping (If applicable)

If you plan to offer this:

“We currently deliver internationally to selected countries. Shipping charges and delivery timelines vary based on destination. Customs or import duties (if any) are the customer’s responsibility.”

If not applicable, remove this section.

Tracking Your Order

Once your package is shipped, you will receive a tracking number via:

  • Email

  • SMS

  • WhatsApp (if enabled)

You can track your order through our courier partner’s website until it reaches your doorstep.

Delays & Peak Seasons

During holidays, sales, or severe weather conditions, delivery may take longer.
We appreciate your patience and will always keep you updated about the status of your order.

Incorrect Address / Failed Delivery

Please make sure your:

  • Phone number

  • Complete address

  • City & postal code

are accurate at checkout.

If a package returns due to incorrect details or failed delivery attempts, the customer will be responsible for re-shipping charges.

Order Changes or Cancellations

Orders can only be modified or canceled before shipment.
Once dispatched, the order cannot be changed.

To request changes, contact us immediately through: